Mobile App & Web
Your privacy protections are identical whether you access coki88 on mobile or desktop. Account data syncs securely; you see the same encryption and data controls everywhere.
LEGAL REFERENCE
Your Account Data Stays Yours
At coki88, your privacy isn't negotiable. We've built our platform around encrypted account flows, secure payment processing through DANA, OVO, GoPay and QRIS, and clear rules about how...
Encryption StandardPayment SecurityData Retention ClearAccount ProtectionIndonesia-Compliant
What We Collect and Why
When you open your coki88 account, we gather your name, email, phone number, and identity details to meet local verification standards in supported Indonesian regions. We collect payment information—including DANA, OVO, GoPay and QRIS transaction data—only to process deposits and withdrawals. We track your lobby activity, game choices, and account balance for fraud prevention and service improvement. All personal data is encrypted
at rest and in transit. We do not sell your information to third parties. We retain account data for the period your account remains active, plus seven years for regulatory compliance where local law permits.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
SUPPORT
Questions About Your Data
Privacy Request
Email our support team to request access to your personal data, correct inaccuracies, or ask about data deletion options. Requests are processed within 30 days.
Account Settings
Log into your coki88 account and visit Settings > Privacy to review and update contact preferences, notification settings, and data-sharing choices in real time.
Contact Us
Reach our privacy team through the Support page for complaints, breach reports, or clarification on how we handle DANA, OVO, GoPay and QRIS payment records.
TRUST MARKERS
How We Earn Your Trust
Audit Trail
All account access attempts and payment transactions are logged. You can review your login history and deposit/withdrawal records directly in your coki88 account dashboard.
Third-Party Verification
Our payment processing partners—DANA, OVO, GoPay and QRIS providers—maintain independent security certifications. Encryption protocols are tested quarterly by external auditors.
Breach Response
In the unlikely event of a data breach, we notify affected account holders within 48 hours with clear steps to secure your account and reset your credentials.
Compliance Framework
We align with Indonesian data protection standards and maintain transparent records of how we handle personal information across our casino, sportsbook and slot operations.
Encryption Layers
Your DANA, OVO, GoPay and QRIS transaction details, identity documents, and account balance are protected by bank-grade AES-256 encryption from the moment you submit them.
Annual Review
We review this privacy policy every 12 months to reflect changes in local law, payment provider standards, and feedback from your community.
PLATFORM COMPARISON
Consistency Across Our Platform
Sportsbook Section
Betting data, account balance history, and bet slips are treated with the same encryption standards and retention policies as your casino and slot lobby activity.
Live Dealer Streams
When you join a live table, your video connection is private. We do not record your face or device camera; we only log your betting action and account participation.
Slot Lobby Activity
Your game selection history, spin counts, and session duration are stored for personalisation only. This data is not shared with game providers without your consent.
Payment History
DANA, OVO, GoPay and QRIS transaction records are kept separate from your identity details and encrypted independently. You control what payment methods appear in your account.
Promotional Content
When you opt into promotions, we use your email and phone to send offers relevant to your lobby preferences. Unsubscribe anytime through your Settings > Communications panel.
Session Cookies
We use session-only cookies to keep you logged in and prevent account takeover. No tracking cookies or persistent identifiers follow you off our platform.
What Defines Our Privacy Approach
Zero Third-Party Sale
Your name, email, phone, game history, and payment data are never sold to advertisers, data brokers, or external platforms. We keep what's yours inside coki88.
Instant Logout Control
End your session anytime through your account menu. All active login sessions terminate immediately. You can also set automatic logout after 15, 30, or 60 minutes of inactivity.
DANA, OVO, GoPay, QRIS Isolation
Payment details are tokenised and never stored in our main database. DANA, OVO, GoPay and QRIS transactions are processed through isolated encrypted channels. We see only confirmation codes.
Transparent Data Map
Open your Account > Privacy to see exactly what data we hold, when it was collected, and how long we'll keep it. Adjust retention settings for certain data types where permitted.
Account Deletion Path
Request permanent account closure through Support. We anonymise your personal data within 60 days and delete transaction records after the legal retention period ends.
Breach Notification Pledge
If coki88 experiences a confirmed breach affecting your account, we contact you directly with incident details, steps to secure your credentials, and any compensation measures available.
Privacy Questions Answered
When you request account closure, we stop collecting new data immediately. Your personal details are anonymised within 60 days. Transaction records for DANA, OVO, GoPay and QRIS deposits are retained for seven years per local regulatory requirements, then deleted.
Yes. Go to Account > Privacy > Data Export to request a complete record of your account details, login history, game activity, and payment transactions. We email the file within 15 business days in a standard format.
No. Payment information is tokenised and encrypted separately from our user database. Only authorised payment processors see the tokenised reference. Staff access only transaction confirmations and final amounts, never raw payment credentials.
We do not use tracking pixels, cross-site cookies, or external analytics to follow you beyond coki88. Our lobby-only activity logs capture your game choices, session times, and betting patterns within our platform only.
We review our policy annually and whenever Indonesian data protection law changes. We notify you by email of material updates. Minor clarifications post to this page without separate notification.
Email Support immediately with your account name and the specific activity that looks suspicious. We freeze your account within two hours, reset your credentials, and send you a full audit log of recent account access and transactions.
Contact our Support team with your transaction ID and reason for dispute. We provide a detailed transaction log to your payment provider. DANA, OVO, GoPay and QRIS then handle the chargeback investigation and refund process directly.